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Event: The 2nd India–Malaysia JWG Meeting on ‘Cooperation in the Field of Public Administration and Governance Reforms’ was held on 18 August 2026
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Co-chaired by : Mr. Puneet Yadav, Additional Secretary, Department of Administrative Reforms and Public Grievances (DARPG), and Mr. Datuk Dr. Mohd Bakhari bin Ismail, Deputy Director General of Public Service (Development), Malaysia.
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Bilateral Framework: Bilateral relations were elevated to a Comprehensive Strategic Partnership in August 2024, further bolstered by PM Narendra Modi’s visit to Malaysia in February 2026.
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Capacity Building & Training: Evaluated progress under the Indian Technical and Economic Cooperation (ITEC) Programme, focusing on collaboration between India’s National Centre for Good Governance (NCGG) and Malaysia’s Public Service Department for executive leadership modules.
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India’s Key Initiatives Shared:
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CPGRAMS: Highlighted as the world's largest 24x7 digital citizen interface platform for grievance redressal.
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Samadhan Didi: Conversational AI-enabled voice chatbot launched on 30 May 2026 to enhance accessibility and multilingual capabilities of CPGRAMS.
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Malaysia’s Digital Transformation: Shared public sector reforms structured around People, Process, and Technology, emphasizing AI, cloud services, cybersecurity, data-driven governance, and blockchain.
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Roadmap Ahead: Discussed the Malaysia-India Governance Partnership: 2027–2029 Strategic Roadmap to establish a structured implementation framework for the signed MoU.
